Barclays bank to quit Thornbury

February 14 2019
Barclays bank to quit Thornbury

THORNBURY’S branch of Barclays bank is set to shut.

The branch in the High Street will close in May, with the two staff likely to be offered jobs at other branches.

Barclays says it has made the decision as eight out of ten customers of the branch are banking online or by phone.

It is advising customers that they can use the Post Office for everyday transactions. The nearest remaining Barclays branch will be in Yate.

But the town council has expressed “dismay” at the decision by one of the world’s biggest banks to leave the town and criticised it for failing to consult before announcing the closure.

Thornbury mayor Shirley Holloway said: “Thornbury Town Council view the decision to close Barclays Bank branch in Thornbury with dismay.

They forsee considerable difficulties for residents and customers of the bank and regret the lack of consultation before the decision was made.”

Barclays Bristol, Somerset and Wiltshire community banking director Mark Hatcliffe said: “The way customers undertake their banking is changing as people increasingly use online, telephone and mobile devices. At Barclays Thornbury branch, nearly eight out of ten branch customers [79%] are also using other ways to do their banking such as online and by telephone.

We hope that the availability of our closest Barclays branch at Yate, which is open six days a week including Saturdays, and access to services at the Post Office including Thornbury, Tytherington and Olveston, along with our range of digital channels, will help to ease the transition for our customers.”

The bank said it “did not take the decision to close any branch lightly”.

Customers were due to be sent a letter officially notifying them of the decision to close and were being encouraged to talk to staff in the branch about any concerns they might have.

Before closing on May 24, Barclays was also due to “proactively engage” with local businesses over alternative banking arrangements and host ‘tea and teach’ digital banking sessions at the Thornbury branch.

Asked about the future of staff at the branch, a Barclays spokesperson added: “We will be working with our colleagues on an individual basis with the intention of redeploying them to other branches.”