Care is good at Thornbury home

March 21 2019
Care is good at Thornbury home

A CARE home in Thornbury has received a ‘good’ rating in all areas from the care watchdog.

Inspectors from the Care Quality Commission visited the Grace Care Centre in Whitebridge Gardens at the end of January, their first visit since its registration just over a year ago.

Their report, which has just been published, looked at whether the home is safe, effective, caring responsive and well-led.

The home can accommodate and care for up to 51 people, but 23 were living there at the time of the inspection. It is run by the Orders of St John Care Trust, which hailed the result as an “exceptional achievement”.

The CQC report said: “There were enough staff to safely provide care and support. Checks were carried out on staff before they started work to assess their suitability to support people in a care setting.

Everyone we spoke with agreed that staff were caring and kind.”

The report included comments from residents.

One said: “Staff make time to interact, even the non-caring staff such as the handyman and reception staff. I really like the whole organisation’s approach to care”

Another told the CQC: “It’s different to being in my own home but I like living here, because they look after you like family.”

A relative of a resident told inspectors: “The home offers a good level of care to mum and all of the people here are lovely.”

Inspectors noted that care was ‘person-centred’, with referrals made to other professionals where needed. In some cases, support had been changed to more accurately reflect people’s needs.

Efforts were made to get to know residents before they arrived, and activity coordinators worked hard to plan meaningful activities based on that knowledge.

Inspectors spoke to five families, eight residents and 11 individual employees during their visit. They observed how people were spending their time and how they interacted with staff in the home.

The centre’s home manager Peter Moore said: “We are delighted with the result of our CQC inspection. Every member of the team has worked so hard to achieve this and it is fantastic to see their passion and dedication being acknowledged in this report. Grace Care Centre is a wonderful place to work and to live and I am very proud of the whole team for making this so.”