Hospital staff thanked for their compassionate care

October 27 2017
Hospital staff thanked for their compassionate care

THORNBURY Hospital was given special praise at an annual staff celebration held by community health provider Sirona.

THORNBURY Hospital was given special praise at an annual staff celebration held by community health provider Sirona.

The hospital’s ward manager, Rebecca Thomas, accepted a special recognition and thanks award on behalf of Sirona after the organisation achieved an overall rating of good in a recent Care Quality Commission (CQC) inspection of its services.

In the key area of care, the CQC rated Sirona’s provision as outstanding, with staff at the hospital highlighted for the way they ensured every patient was cared for with compassion and dignity.

Sirona provides community health and care services in South Gloucestershire and neighbouring areas, with staff from all sections of the not-for-profit social enterprise recognised at the ceremony.

Jenny Theed, its director of operations and nursing, thanked staff for “the enormous contribution you make to Sirona and for the difference you make to the lives of so many people”.

Others in the spotlight included Helen Gowen, district nurse team leader in Yate, who received the personal development award, while the leadership award was won by Deana Taylor, operational manager for community children’s health services in South Gloucestershire.

The CQC findings on Sirona were published earlier this year, when Amanda Eddington, the commission’s hospital inspection manager in the South West, said: “We found staff going the extra mile with people consistently receiving care which exceeded their expectations. 

“Staff did their utmost to be caring and supportive and this allowed care to be effective, consistent and professional. Staff were proud of the organisation and the services the teams they worked in were providing.

“We also found end-of-life care outstanding. There was holistic and person-centred support completely embedded within the department with patients and family fully involved and informed about all aspects of treatment and care. 

“That important attention to detail and level of care, treatment and support provided by staff far exceeded expectations.”

However, the report also said the Thornbury Hospital premises were “not fit for purpose”, with a cramped ward resulting in unsuitable room for equipment and patient chairs and inadequate space around the beds to perform day-to-day duties.

But the CQC recognised that Sirona did not own the hospital, which has 20 beds and offers rehabilitation, intermediate care, palliative care, a limited range of consultant-led outpatient clinics and community services such as physiotherapy.